Returns

Please send returns to:

8195 Private Road 4383, TAFT, TX 78390

 

CUSTOMER SERVICE EMAIL: rainingrustic@live.com

 


Our return policy is accepted no later than 7 calendar days after the order is received. Unfortunately we cannot offer you a store-credit or exchange after this period. Tracking must show item in transit by the 7th day. To be eligible for a return, your items must be unused, unwashed, undamaged and in the SAME condition that you received it. It must also be in the original packaging, with the tags intact. Several types of goods are exempt from being returned such as; jewelry, undergarments, and SALE ITEMS and made to order graphic tees. If you ship an item back after the deadline, unfortunately you will need to provide the cost for shipping your new item back to yourself. 

DROP SHIP POLICY 

‼️‼️ THESE ARE SHIPPED DIRECTLY FROM OUR FACTORY NOT OUR STOREFRONT. IF YOU HAVE THIS ITEM AND OTHER BOUTIQUE ITEMS YOUR ORDER MAY ARRIVE IN SEPARATE PACKAGES ON DIFFERENT DAYS. ITEMS CAN TAKE AS QUICKLY AS 5 BUSINESS DAYS TO 2 WEEKS DEPENDING ON THE VENDOR. PlEASE READ DESCRIPTION FOR ANY BACK ORDER DATES ON SOME. RETURNS FOR THIS ITEM HAVE A DIFFERENT POLICY YOU HAVE ONLY 7 DAYS FROM DELIVERED DATE TO RETURN & YOU MUST EMAIL RAININGRUSTIC@LIVE.COM AND PUT FACTORY RETURN IN SUBJECT TO RECEIVE CONFIRMATION FOR THE RETURN. RETURNS ARE PAID FOR BY THE CUSTOMER, AS WE OFFER FREE SHIPPING ON ORIGINAL SHIPMENT. AFTER 3 DIRECT FACTORY ORDER RETURNS PER YEAR, YOUR ORDER IS SUBJECT TO A 10% RESTOCKING RETURN FEE. PLEASE READ ALL MEASUREMENTS!‼️‼️

 

ALL SALE ITEMS ARE FINAL SALE.

All returns are for store credit only, no exceptions.

To complete your return, we ask that you include a print out of your invoice or receipt (this can be found in your emailed order confirmation). Please do not send your purchase back to the item manufacturer. If you have not contacted us prior to sending your order, please include a note in the package explaining if you plan to exchange or are returning for store credit.

Please fully inspect items upon sending back to us. If there are any issues you will be responsible for shipping them back for replacement/store credit. Any shipments costs to us aren’t covered.

---


Refunds for store credit 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. Please allow up to 48 hours to process a return. We highly recommend utilizing tracking when sending any items back.
If you are approved, your store credit will be emailed in the form of a code. (Codes do not expire, however they are only available for one use. We do recommend using the amount all at once to prevent deactivating your code before the full amount has been used.)

 ---

Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rainingrustic@live.com and send your item to: 8195 Private Road 4383, Taft TX 78390. We may recommend that you purchase the correct size you need to ensure it doesn't sell out prior to receiving store credit. The store credit code does not expire and can be used on a future order. Refunds will not be given in place of store credit codes in the instance you decide to order the correct item before a code is issued.  

Your information is confidential. We promise we would not sell your information to third parties.

 ---

Graphic Tees:

ALL PRINTED GRAPHIC TEES SHOULD BE COLD WASH AND DO NOT USE ARM & HAMMER DETERGENT THAT IS VERY STRONG FOR INKS • DOING THE ABOVE WILL ALLOW YOUR TEES TO LAST 

Our customer "made to order" or "pre order" tees take APPROX 14 business days from the date of payment to print/ship. We make our tees ourselves and it takes time to receive the blank tees and print the design on them. Refunds are not given because you did not read that the tee was a pre order tee. MOST of our graphic tees are pre-order or made to order, you can see if this is the case in the description of the tee. Because they are made to order, there are no exchanges or returns on pre-order graphic tees. For sizing reference, everything we print is a Unisex fit unless stated otherwise in product description. Tee turnaround is not a guarantee, during busy printing periods the turnaround can extend. If you have a specific need by date, please reach out before ordering to see if we can accommodate.

Bleached tees need to be hand washed with cold water to prevent holes or wear and tear. Be very delicate with them. We do not replace tees that have holes after wash due to bleach. Using hardcore detergents such as Oxy clean can cause issues with ink bleeding in some cases. Those detergents should be used for hardcore stains not everyday washes.

Our boutique clothing is in stock ready to ship. If your order has both boutique clothing and a graphic tee pre order, they will all ship when the pre-order tee ships. You do have the option to order boutique items and pre-order items separately for quicker ready to ship items turnaround. 

---

I Have an old store credit coupon from the store front:

Please physically MAIL IN the coupon to 8195 Private road 4383, Taft TX 78390. Once this is received a code will be generated for the amount and the coupon destroyed so it cannot be re used. We can ONLY issue credits to physical cards mailed in. A photo of the card will not suffice. Codes do not expire.


Items lost in USPS transit:

We are NOT liable for lost packages via USPS once it leaves our facility. You have the option at checkout to pay for insured shipping. If you insure a package and it gets lost you are responsible for filing claim for the lost package with USPS so that they can reimburse you. If you select Standard, non-insured shipping you are not able to file a claim and we are not responsible for the lost package. If an item shows delivered and a customer claims it was not delivered, unfortunately, we cannot assist you in this matter. If a package is lost in transit, and tracking proves this, depending on the issues we may be able to assist you with partial credit/re-shipments. Please contact us for info.

 

We offer SEZZLE.

Click the Sezzle tab in the header for details regarding this service.