Policies

Returns
Our return policy is for 14 calendar days after the order is received. Unfortunately we can’t offer you a store credit or exchange after this period. To be eligible for a return, your item must be unused, unwashed, un-damaged and in the same condition that you received it. It must also be in the original packaging including the tags intact. Several types of goods are exempt from being returned like jewelry, undergarments and SALE items. ALL SALE ITEMS ARE FINAL SALE. All returns are for store credit only, no exceptions.

To complete your return, we require a print out of the invoice or confirmation receipt. Please do not send your purchase back to the manufacturer.
At minimum a note needs to be in the package explaining if you plan to exchange or are returning for store credit and an email that the order was placed with. (order # also helps)

After 3 or more returns for store credit you will be charged a 10% restocking fee for 3 months on any additional returns.

Refunds for store credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. Please allow up to 48 hours to process a return. We highly recommend utilizing tracking when sending any items back.

If you are approved, your store credit will be emailed in the form of a code. (codes do not expire)

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rainingrustic@live.com and send your item to: 1021 US HWY 181 suite 10, Portland TX 78374. We may ask that you re-purchase the size you need to claim it and receive store credit once the other size is returned, this will help insure your item isn't sold to someone else. 

Your information is confidential. We promise we would not sell your information to 3rd parties.

We use SEZZLE. Click the Sezzle tab in the header for details regarding this service. 

Graphic Tees Pre order:

Our customer "made to order" or "pre order" tees take approx 14 business days from the date of payment to print/ship. We make our tees ourselves and it takes time to receive the blanks and print the design. Refunds are not given because you did not read that the tee was a pre order tee. MOST of our graphic tees are pre order or made to order, you can see if this is the case in the description of the tee. Our boutique clothing is in stock ready to ship. If your order has both boutique clothing and a graphic tee pre order, they will all ship when the pre order tee ships.