Please send returns to 409 Cedar Dr. Portland, Texas 78374
Our return policy is accepted no later than 14 calendar days after the order is received. Unfortunately we cannot offer you a store-credit or exchange after this period. To be eligible for a return, your items must be unused, unwashed, undamaged and in the SAME condition that you received it. It must also be in the original packaging, with the tags intact. Several types of goods are exempt from being returned such as; jewelry, undergarments, and SALE ITEMS. If you ship an item back after the deadline, unfortunately you will need to provide the cost for shipping your new item to yourself.
ALL SALE ITEMS ARE FINAL SALE.
All returns are for store credit only, no exceptions.
To complete your return, we ask that you include a print out of your invoice or receipt (this can be found in your emailed order confirmation). Please do not send your purchase back to the item manufacturer. If you have not contacted us prior to sending your order, please include a note in the package explaining if you plan to exchange or are returning for store credit.
Please fully inspect items upon sending back to us. If there are any issues you will be responsible for shipping them back for replacement/store credit. Any shipments costs to us aren’t covered.
If you exceed three returns for store credit, you will be charged a 10% restocking fee for up to 3 months on any additional returns.
Refunds for store credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. Please allow up to 48 hours to process a return. We highly recommend utilizing tracking when sending any items back.
If you are approved, your store credit will be emailed in the form of a code. (Codes do not expire, however they are only available for one use. We do recommend using the amount all at once to prevent deactivating your code before the full amount has been used.)
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 409 Cedar Dr., Portland TX 78374. We may recommend that you purchase the correct size you need to ensure it doesn't sell out prior to receiving store credit. The store credit code does not expire and can be used on a future order. Refunds will not be given in place of store credit codes in the instance you decide to order the correct item before a code is issued.
Your information is confidential. We promise we would not sell your information to third parties.
Graphic Tees Pre order:
Our customer "made to order" or "pre order" tees take approx 14 business days from the date of payment to print/ship. We make our tees ourselves and it takes time to receive the blank tees and print the design on them. Refunds are not given because you did not read that the tee was a pre order tee. MOST of our graphic tees are pre-order or made to order, you can see if this is the case in the description of the tee. Because they are made to order, there are no exchanges or returns on pre-order graphic tees. For sizing reference, everything we print is a Unisex fit unless stated otherwise in product description.
Bleached tees need to be hand washed with cold water to prevent holes or wear and tear. Be very delicate with them. We do not replace tees that have holes after wash due to bleach.
Our boutique clothing is in stock ready to ship. If your order has both boutique clothing and a graphic tee pre order, they will all ship when the pre-order tee ships. You do have the option to order boutique items and pre-order items separately for quicker ready to ship items turnaround.
Items lost in USPS transit:
We are NOT liable for lost packages via USPS once it leaves our facility. You have the option at checkout to pay for insured shipping. If you insure a package and it gets lost you are responsible for filing claim for the lost package with USPS so that they can reimburse you. If you select Standard, non-insured shipping you are not able to file a claim and we are not responsible for the lost package. If an item shows delivered and a customer claims it was not delivered, unfortunately, we cannot assist you in this matter. If a package is lost in transit, and tracking proves this, depending on the issues we may be able to assist you with partial credit/re-shipments. Please contact us for info.