Policies
Returns
Please send returns to:
8195 Private Road 4383, TAFT, TX 78390
CUSTOMER SERVICE EMAIL: rainingrustic@live.com
CANCELATIONS:
We are unable to CANCEL or refund orders after 24 hours.
RETURNS:
Our return policy is accepted no later than 7 calendar days after the order is received. Unfortunately we cannot offer you a store-credit or exchange after this period. Tracking must show item in transit by the 7th day. To be eligible for a return, your items must be unused, unwashed, undamaged and in the SAME condition that you received it. It must also be in the original packaging, with the tags intact. Several types of goods are exempt from being returned such as; jewelry, undergarments, and SALE ITEMS and made to order graphic tees. Sale items include marked down items an orders where a discount code is used. If you ship an item back after the deadline, unfortunately you will need to provide the cost for shipping your new item back to yourself. Returning 3 or more items at one time or in total over 60 days will Incur a 10% restocking fee per return.
DROP SHIP COLLECTION POLICY
‼️‼️ THESE ARE SHIPPED DIRECTLY FROM OUR FACTORY NOT OUR STOREFRONT. IF YOU HAVE THIS ITEM AND OTHER BOUTIQUE ITEMS YOUR ORDER MAY ARRIVE IN SEPARATE PACKAGES ON DIFFERENT DAYS. ITEMS CAN TAKE AS QUICKLY AS 3 BUSINESS DAYS TO 14 BUSINESS DAYS TO
SHIP DEPENDING ON THE VENDOR. PlEASE READ DESCRIPTION FOR ANY BACK ORDER DATES ON SOME. RETURNS ARE PAID FOR BY THE CUSTOMER. AFTER 3 DIRECT FACTORY ORDER RETURNS PER YEAR, YOUR ORDER IS SUBJECT TO A 10% RESTOCKING RETURN FEE. PLEASE READ ALL MEASUREMENTS!‼️‼️
ALL SALE ITEMS ARE FINAL SALE.
All returns are for store credit only, no exceptions.
To complete your return, we ask that you include a print out of your invoice or receipt (this can be found in your emailed order confirmation). Please do not send your purchase back to the item manufacturer. If you have not contacted us prior to sending your order, please include a note in the package explaining if you plan to exchange or are returning for store credit.
Please fully inspect items upon sending back to us. If there are any issues you will be responsible for shipping them back for replacement/store credit. Any shipments costs to us aren’t covered.
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Refunds for store credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. Please allow up to 48 hours (business days) to process a return. We highly recommend utilizing tracking when sending any items back.
If you are approved, your store credit will be emailed in the form of a code. (Codes do not expire, however they are only available for one use. We do recommend using the amount all at once to prevent deactivating your code before the full amount has been used.)
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Exchanges (If Applicable)
We are unable to exchange items. You will need to make the return and use your store credit on the desired exchange item or size.
Your information is confidential. We promise we would not sell your information to third parties.
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Graphic Tees:
ALL PRINTED GRAPHIC TEES SHOULD BE COLD WASH AND DO NOT USE ARM & HAMMER DETERGENT THAT IS VERY STRONG FOR INKS • DOING THE ABOVE WILL ALLOW YOUR TEES TO LAST
Our customer "made to order" or "pre order" tees take APPROX 7-14 business days from the date of payment to print/ship. We make our tees ourselves and it takes time to receive the blank tees and print the design on them. Refunds are not given because you did not read that the tee was a pre order tee. MOST of our graphic tees are pre-order or made to order, you can see if this is the case in the description of the tee. Because they are made to order, there are no exchanges or returns on pre-order graphic tees. For sizing reference, everything we print is a Unisex fit unless stated otherwise in product description. Tee turnaround is not a guarantee, during busy printing periods the turnaround can extend. If you have a specific need by date, please reach out before ordering to see if we can accommodate.
Bleached tees need to be hand washed with cold water to prevent holes or wear and tear. Be very delicate with them. We do not replace tees that have holes after wash due to bleach. Using hardcore detergents such as Oxy clean can cause issues with ink bleeding in some cases. Those detergents should be used for hardcore stains not everyday washes.
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I Have an old store credit coupon from the store front:
Please physically MAIL IN the coupon to 8195 Private road 4383, Taft TX 78390. Once this is received a code will be generated for the amount and the coupon destroyed so it cannot be re used. We can ONLY issue credits to physical cards mailed in. A photo of the card will not suffice. Codes do not expire.
Items lost in USPS transit:
We are NOT liable for lost packages via USPS once it leaves our facility. You have the option at checkout to pay for insured shipping or non insured. If you insure a package and it gets lost you are responsible for filing claim for the lost package with USPS so that they can reimburse you. If you select Standard, non-insured shipping you are not able to file a claim and we are not responsible for the lost package. If an item shows delivered and a customer claims it was not delivered, unfortunately, we cannot assist you in this matter. You need to immediately contact your carrier locally. If a package is lost in transit, and tracking proves this, depending on the issues we may be able to assist you with partial credit/re-shipments. Please contact us for info.